2010 Customer Survey

We conducted a survey of this years customers to better understand their experience using SailFast and to help guide future development. The survey results are for respondents who used SailFast in one or more races during the year. Where given, percentages are the percentage of answers to the question.

In what races did you use Sailfast?
75% - Newport-Bermuda
Others - Chicago Mac, Stamford YC Vineyard Race, Marblehead-Halifax (previous years).

What type of Grib weather data did you use?
100% - Wind
75% - Current
75% - Sea Temperature
25% - MSL Pressure

Source(s) of Wind Grib?
75% - SailMail/Saildocs
33% - OCENS
33% - Predict Wind

Accuracy of Wind Grib data?
4.2 on scale 1-5. 4=generally good, 5= very good

Source(s) of Gulfstream Grib?
50% - OCENS
25% - SailMail
25% - NOAA
Other - 1 also used Jennifer Clark (not a Grib)

Accuracy of Gulfstream Grib data?
3.0 on scale 1-5, 3=Useful 4=generally good, 5= very good

How did you like SailFast?
75% - Very satisfied
25% - Wow, great product

Would you recommend to a friend?
100% - yes